Returns

REFUNDS
HOW DO REFUNDS WORK?

You are only eligible for a refund, if the merchandise has a manufacturer’s defect or is damaged when it is received.

Email Charlesie’s Online at [email protected] or call (614) 268-8299 within 48 hours of receipt of the defective or damaged merchandise.

Charlesie’s will email a Return Merchandise Authorization (RMA) form, with instructions on how to return the merchandise.
The form must be completely filled out and placed inside the package. The RMA number must be posted on the outside of any returned item packaging.

Once received, the merchandise will be inspected by the manufacturer. If the defect is confirmed, the following options are available:
1. An exchange will be shipped immediately from the manufacturer.
2. If the merchandise is not available, a Store Credit will be offered, or
3. A refund will be issued.

If the merchandise defect is not confirmed, the following options are available:
1. A return or exchange will be charged a 25% restocking fee and a store credit will be issued for the balance.
2. Store Credit purchases from the RMA process cannot be returned.

RETURNS
HOW DO I RETURN AN ITEM?

Returns or exchanges will be charged a 25% restocking fee and a Store Credit will be issued for the balance. There is a limit of one exchange or one Store Credit per order. Exchange and Store Credit purchases from the RMA process cannot be returned.

Email Charlesie’s Online at [email protected], include the purchaser’s Name, Address, Telephone Number, Order Number, Description (product name) and Code (product code), or call (614) 268-8299 within 48 hours of receipt of the item.

In the event that we authorize a return, Charlesie’s will email a Return Merchandise Authorization form and RMA number. The form must be completely filled out and placed inside of the package and the RMA number must be posted on the outside of any returned item packaging.

Items returned without, 1) contacting Charlesie’s within 48 hours of receipt of the item, 2) without a RMA number, or 3) package not postmarked within the 7 day window of the delivery date, will NOT qualify for a credit or exchange.

No special order or a custom order can be returned. There will be merchandise on charlesies.com that will be flagged as “FINAL SALE - CANNOT BE RETURNED” for any reason.

Any items returned or exchanged, must include the attached original tags, hangers, dust-sleeve, packaging, and must be in new un-worn condition.

Items returned that smell of perfume, smoke, showing signs of wear or damage in any way, will NOT qualify for any store credit or exchange.

Items must be in "new, unaltered and unused condition." Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way. Items must be suitable for stocking.
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order

Customer is responsible for all return shipping charges of an item with a signature confirmation of delivery receipt.

If a package is returned for reasons such as "Not Deliverable" by the carrier, we can reship the item to you for an additional shipping charge.

STORE CREDITS
HOW DO I USE MY ONLINE STORE CREDIT?

Online Store Credits are issued to a customer via email and may look like a certificate. Go to www.charlesies.com, and the Store Credit code can be entered after the customer login; with email address, password, to “My Accounts,” clicks “Payment Settings” and applies certificate code.

CANCELLATIONS
HOW CAN I CANCEL AN ORDER?

If you'd like to cancel or change your order, please email [email protected] or call (614) 268-8299 as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.